Job Description
Are you looking for a stable, rewarding career with the New York City Government? We are currently seeking highly motivated Entry-Level Customer Service Representatives to join our diverse team. This is an excellent opportunity for individuals looking to start a professional career in the public sector with no prior experience required.
As part of the NYC Government, you will play a vital role in serving our community, ensuring compliance with consumer protection laws, and assisting the public with inquiries. We offer comprehensive training, competitive benefits, and a clear path for career advancement.
Why Join Us?
- Government Stability: Enjoy job security and benefits typical of a major public institution.
- No Experience Needed: We provide full on-the-job training for all successful candidates.
- Professional Growth: Opportunities for promotion within the NYC Government system.
- Competitive Pay: Starting at $45,000 with annual performance reviews.
Responsibilities
- Answer incoming phone calls and emails from the public regarding consumer inquiries, complaints, and general information.
- Process and review incoming applications and documents for accuracy and completeness.
- Assist visitors at the front desk and provide directional guidance within the office.
- Update and maintain accurate electronic and manual records of client interactions.
- Collaborate with team members to resolve complex customer issues efficiently.
- Follow all agency policies, procedures, and safety regulations strictly.
- Participate in ongoing training sessions to enhance product knowledge and service skills.
Qualifications
- High School Diploma or GED equivalent required.
- Strong desire to work in a public service environment.
- Excellent verbal and written communication skills.
- Basic computer proficiency (typing, Microsoft Office Suite).
- Ability to multitask and remain calm under pressure in a busy office setting.
- Must be eligible to work in the United States.