Job Description
Launch Your Government Career in Milwaukee
The U.S. Department of Veterans Affairs is seeking motivated individuals to join our team as Entry-Level Customer Service Representatives. This is a unique opportunity to serve your country and community with no prior experience required. We provide comprehensive on-the-job training to help you succeed in the federal sector.
Join a stable, mission-driven organization with excellent benefits, including health insurance, retirement plans, and paid time off. If you are detail-oriented and eager to learn, we want to hear from you.
Responsibilities
- Respond to inquiries from veterans and their families via telephone, email, and in-person.
- Perform accurate data entry and maintain confidential federal records.
- Process incoming correspondence, documents, and forms efficiently.
- Assist in scheduling appointments and routing calls to the appropriate departments.
- Collaborate with a diverse team to ensure high-quality customer service standards.
- Adhere to all federal security protocols and agency policies.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer proficiency and typing skills.
- Strong verbal and written communication abilities.
- Ability to pass a background check and drug screening.
- Must be a U.S. Citizen.
- Reliable transportation is preferred.