Job Description
We are seeking a dedicated and personable Part-Time Customer Service Representative to join our dynamic team in San Diego. In this vital role, you will serve as the primary point of contact for the public, assisting customers with license renewals, vehicle registrations, and complex inquiries. If you possess a strong commitment to public service and excellent communication skills, we encourage you to apply.
Why Join Our Team?
- Competitive Compensation: Earn a competitive hourly wage between $18.00 and $22.00.
- Flexible Schedule: Enjoy part-time hours that offer a healthy work-life balance.
- Professional Environment: Work in a modern, secure facility serving the local community.
Responsibilities
- Greet and assist customers entering the facility with a professional, welcoming, and inclusive demeanor.
- Process vehicle registrations, title transfers, and driver’s license renewals accurately and efficiently using state software systems.
- Answer high-volume phone inquiries and resolve customer complaints with patience, empathy, and problem-solving skills.
- Verify documents and ensure all compliance requirements are met before processing sensitive transactions.
- Maintain a clean, organized, and orderly workspace to ensure a positive customer experience.
- Collaborate with team members to streamline workflow and reduce customer wait times during peak hours.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, call centers, or government administration is highly preferred.
- Proficiency in Microsoft Office Suite (Word, Excel) and general computer literacy.
- Strong verbal and written communication skills with the ability to explain complex regulations in simple terms.
- Ability to stand for extended periods and handle high-volume customer traffic with composure.
- Valid California driver’s license and a clean driving record are typically required.