Job Description
Are you looking for a stable, long-term career with the federal government in Georgia? We are currently seeking motivated individuals to join our team as Entry-Level Federal Customer Service Representatives. No prior experience is necessary—we provide comprehensive training to help you succeed. This is an excellent opportunity for anyone looking to start a career in public service with competitive pay and excellent benefits, including health insurance and paid time off.
Responsibilities
- Greet and assist visitors and callers with inquiries regarding federal programs and services.
- Process applications and documents accurately and efficiently using government systems.
- Answer high-volume phone calls and route them appropriately to the correct department.
- Perform data entry and maintain accurate, up-to-date records in compliance with federal regulations.
- Collaborate with a diverse team to ensure smooth daily office operations.
- Assist in the organization of physical files and digital archives.
- Follow all agency protocols, policies, and security guidelines strictly.
Qualifications
- Must be a U.S. Citizen and at least 18 years of age.
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency (40 WPM preferred).
- Ability to pass a federal background check and drug screen.
- Must be willing to undergo standard government security clearance processing.
- Reliable transportation is preferred.