Job Description
Are you seeking a stable, flexible career in the public sector? The North Carolina Department of Administration is currently hiring Remote Part-Time Customer Service Specialists to join our dedicated team. We offer a unique opportunity to serve the community while enjoying the convenience of working from home. This role is perfect for individuals looking for a government job in North Carolina with a stable career path and excellent benefits.
Why Join Our Team?
- Stable Public Sector Employment: Enjoy the security and benefits of working for the State of North Carolina.
- Flexible Schedule: Work part-time hours that fit around your lifestyle.
- Remote Work: No commute required; work from the comfort of your home.
- Growth Opportunities: Potential for career advancement within state government.
Key Duties:
- Provide exceptional customer support via phone, email, and online portals to NC residents.
- Answer inquiries regarding state programs, services, and administrative processes.
- Process and update customer records accurately and confidentially.
- Resolve complex issues by collaborating with other departments.
- Assist in the collection and analysis of service data to improve customer satisfaction.
- Adhere to all state security protocols and remote work policies.
Requirements:
- High school diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service or administrative support (government experience is a plus).
- Must have a reliable high-speed internet connection and a dedicated workspace.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to type 40 WPM or higher.
- Must be a resident of North Carolina.
Skills: Customer Service, Remote Work, Microsoft Office, Data Entry, Public Sector, NC Government, Problem Solving, Communication.
Responsibilities
- Provide exceptional customer support via phone, email, and online portals to NC residents.
- Answer inquiries regarding state programs, services, and administrative processes.
- Process and update customer records accurately and confidentially.
- Resolve complex issues by collaborating with other departments.
- Assist in the collection and analysis of service data to improve customer satisfaction.
- Adhere to all state security protocols and remote work policies.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service or administrative support (government experience is a plus).
- Must have a reliable high-speed internet connection and a dedicated workspace.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to type 40 WPM or higher.
- Must be a resident of North Carolina.