Job Description
Are you seeking a stable, meaningful career with the Federal Government? The Department of Veterans Affairs is currently hiring Entry-Level Customer Service Representatives to join our team in Louisville, KY. This is a unique opportunity for motivated individuals to launch a career in public service without requiring prior professional experience.
As a Federal Customer Service Representative, you will serve as the first point of contact for Veterans and their families, ensuring they receive the benefits and support they deserve. We offer comprehensive training, a competitive benefits package, and a clear pathway for career advancement within the federal sector.
Responsibilities
- Respond to inquiries from Veterans and the public via phone, email, and in-person visits regarding VA benefits and services.
- Process applications and forms accurately and efficiently using federal databases and CRM systems.
- Maintain strict confidentiality of sensitive veteran information in compliance with federal regulations (e.g., FERPA, HIPAA).
- Escalate complex issues to senior case managers or subject matter experts to ensure timely resolution.
- Conduct data entry to update beneficiary records and track service requests.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction scores.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior professional experience necessary; we provide on-the-job training.
- Skills: Strong verbal and written communication skills; proficiency in basic computer applications.
- Eligibility: Must be a U.S. Citizen and able to pass a federal background investigation and drug screen.
- Work Ethic: Ability to work in a fast-paced environment and handle sensitive information with discretion.
- Availability: Must be available to work standard federal office hours.