Job Description
Are you looking to launch a stable and impactful career in public service? The District of Columbia is seeking highly motivated Entry-Level Information Technology Specialists to join our innovative technology team. In this role, you will support the modernization of DC's digital infrastructure while gaining valuable experience in a high-profile government environment.
We offer comprehensive benefits, including a generous pension plan, student loan forgiveness eligibility, and a commitment to diversity and inclusion. If you are detail-oriented and eager to learn, we want to meet you.
Responsibilities
- Provide technical support and troubleshooting for internal staff and citizens utilizing DC government digital services.
- Assist in the maintenance and configuration of network hardware and software systems.
- Conduct data entry, analysis, and reporting to ensure accurate government records.
- Collaborate with senior IT staff to implement cybersecurity best practices and data protection protocols.
- Respond to help desk inquiries and resolve basic technical issues in a timely manner.
- Participate in system testing and quality assurance processes for new government software launches.
Qualifications
- High school diploma or GED required; Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong attention to detail and the ability to maintain strict confidentiality of government data.
- Excellent written and verbal communication skills for interacting with diverse stakeholders.
- Must be a U.S. citizen and pass a federal background check and drug screening.
- Ability to work in a fast-paced environment and adapt to changing priorities.