Job Description
Launch Your Career with the State of Colorado!
The State of Colorado is currently seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our growing team in Denver. This is a fantastic opportunity to enter the public sector and gain valuable experience in information technology while contributing to the smooth operation of state government services.
In this role, you will provide essential technical assistance to state employees, ensuring they have reliable access to the tools they need to serve the community. We offer a competitive salary, comprehensive health benefits, and a supportive work environment dedicated to professional growth.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware, software, and network issues.
- Log and track all IT service requests and incidents using the state ticketing system.
- Assist with the installation, configuration, and maintenance of desktop computers, printers, and peripherals.
- Deploy and manage software updates and security patches for state-owned devices.
- Collaborate with senior IT staff to troubleshoot complex technical problems and implement solutions.
- Maintain accurate records of system configurations and support activities.
- Conduct basic orientation and training sessions for new users regarding IT policies and procedures.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Strong interest in IT and a desire to learn new technologies and troubleshooting methodologies.
- Basic knowledge of Microsoft Windows operating systems and Office Suite.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced government environment.
- Strong problem-solving skills and a commitment to public service.