Job Description
Join the North Carolina State Government and secure a career with excellent benefits. We are actively seeking motivated individuals for our Entry-Level Information Technology Support role. This position offers a fantastic opportunity for those looking to break into the public sector with no prior experience required. We provide comprehensive training and mentorship to help you succeed.
As a key member of our team, you will contribute to the digital infrastructure of the state, ensuring citizens receive top-tier service through technology. Enjoy a stable career with competitive pay and a work-life balance that is hard to beat in the private sector.
Responsibilities
- Assist users with hardware and software troubleshooting and inquiries.
- Monitor system logs and alerts to ensure network stability.
- Document technical procedures and incident reports accurately.
- Collaborate with senior IT staff to implement software updates.
- Conduct training sessions for new system users.
- Maintain a clean and organized workspace.
- Participate in on-call rotation for critical system support.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer proficiency (Microsoft Office Suite, Windows/macOS).
- Strong written and verbal communication skills.
- Ability to work in a fast-paced government environment.
- Pass a standard background check and drug screen.
- Valid North Carolina driver's license (optional but preferred).