Job Description
Are you looking for a stable and rewarding career in public service? The State of California is currently seeking motivated Entry Level IT Support Specialists to join our team in San Jose. This is a unique opportunity to launch your professional career within the government sector, working on critical infrastructure projects that serve millions of citizens.
As an Entry-Level State Government Employee, you will benefit from a comprehensive benefits package, including health insurance, retirement plans, and generous paid time off. We are looking for individuals with a strong work ethic, a passion for technology, and a desire to make a difference in their community.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues to government staff members.
- Assist in the installation, configuration, and maintenance of desktop computers, printers, and network peripherals.
- Monitor system performance and respond to help desk tickets in a timely and professional manner.
- Document technical issues, resolutions, and user interactions within the state's ticketing system.
- Collaborate with senior IT staff to implement new software solutions and security updates.
- Perform routine system backups and data recovery procedures to ensure data integrity.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Basic knowledge of Windows operating systems and the Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and the ability to analyze technical issues logically.
- Excellent verbal and written communication skills for interacting with non-technical users.
- High attention to detail and the ability to work independently as well as part of a collaborative team.
- Willingness to obtain necessary government security clearances.