Job Description
Join our dedicated team serving America's heroes at the Milwaukee VA Medical Center. We're seeking a meticulous Administrative Specialist to support critical operations in our Benefits Delivery division. This role offers competitive federal benefits, professional growth opportunities, and the chance to make a tangible impact on veterans' lives.
About the Role: You'll coordinate complex documentation workflows, manage veteran case files, and ensure compliance with federal regulations. This position requires exceptional organizational skills and a commitment to public service excellence.
Responsibilities
- Maintain and secure confidential veteran benefit records in accordance with federal guidelines
- Process and prioritize incoming documentation with 99.9% accuracy
- Coordinate multi-agency communications regarding veteran eligibility and entitlements
- Prepare detailed reports for leadership review and congressional inquiries
- Implement VA administrative policies and procedural improvements
- Train junior staff on federal compliance protocols
- Manage electronic document management systems (EDMS) with zero tolerance for errors
Qualifications
- 3+ years of federal administrative experience required
- Proficiency in VA-specific systems (VBMS, VBA) or equivalent federal databases
- Expert knowledge of 38 CFR and VA benefit regulations
- Active Secret security clearance or ability to obtain within 30 days
- Bachelor's degree in Public Administration or related field preferred
- Advanced Microsoft Office Suite skills with data visualization expertise
- Demonstrated experience handling sensitive veteran data
- US citizenship required