Job Description
Join the mission-critical team at the U.S. Department of Veterans Affairs in Louisville, KY, as a Federal Administrative Specialist. This pivotal role ensures seamless operations within our regional office, directly impacting the lives of veterans and their families. You'll work in a dynamic environment where precision, compassion, and federal compliance intersect. Enjoy competitive benefits, professional development opportunities, and the pride of serving those who served our nation.
Responsibilities
- Manage complex veterans' case files with meticulous attention to detail and strict confidentiality protocols
- Process and adjudicate federal benefits claims in accordance with VA regulations and deadlines
- Coordinate inter-agency communications and documentation for veteran service programs
- Utilize VA systems (VBMS, VBA) for data entry, reporting, and compliance tracking
- Provide exceptional customer service to veterans, families, and stakeholders via multiple channels
- Prepare official correspondence, reports, and presentations for senior leadership review
- Support office operations including scheduling, records management, and procurement
Qualifications
- U.S. citizenship and successful federal background investigation
- Bachelor's degree in Public Administration, Business, or related field
- Minimum 2 years of federal administrative or veterans' services experience
- Proficiency with Microsoft Office Suite and federal case management systems
- Expertise in federal regulations (VA, 38 CFR, and FERPA compliance)
- Exceptional written/verbal communication and interpersonal skills
- Ability to handle sensitive information with discretion and cultural competence
- Valid state driver's license for occasional regional travel requirements