Job Description
Join the Social Security Administration as a Federal Administrative Specialist in Raleigh, NC. This pivotal role supports our mission to deliver critical services to millions of Americans. You'll work in a dynamic environment handling sensitive documentation, coordinating with federal stakeholders, and ensuring operational excellence. Enjoy competitive benefits, retirement plans, and opportunities for professional growth within one of America's most trusted agencies.
Responsibilities
- Manage and maintain confidential case files using federal record-keeping protocols
- Process benefit applications with 99.5% accuracy according to SSA guidelines
- Coordinate cross-agency communications via secure federal systems
- Conduct data verification and quality assurance for 50+ daily cases
- Prepare detailed administrative reports for senior leadership review
- Support public inquiries with professional and empathetic customer service
- Train new staff on federal compliance procedures
Qualifications
- U.S. citizenship required
- Minimum 2 years federal administrative experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Knowledge of federal privacy regulations (HIPAA/FERPA)
- Ability to obtain Public Trust clearance
- Bachelor's degree in Public Administration or related field preferred
- Exceptional written and verbal communication skills
- Experience with federal case management systems (e.g., MAXIS)