Job Description
Join our mission-critical team at the U.S. Department of Veterans Affairs in Dallas! We're seeking a detail-oriented Federal Administrative Specialist to support our veteran services operations. This role offers competitive benefits, professional development opportunities, and the chance to make a meaningful impact on our nation's heroes' lives. Work in a dynamic environment where your administrative expertise directly contributes to delivering exceptional service to our veteran community.
Responsibilities
- Manage and maintain confidential veteran records and documentation in compliance with federal regulations (HIPAA, VA directives)
- Coordinate office operations including scheduling, correspondence, and procurement processes
- Process veteran benefit applications and claims with 100% accuracy and timeliness
- Utilize VA systems (e.g., VBA, VISTA) for data entry, reporting, and case management
- Provide frontline support to veterans and their families via phone, email, and in-person inquiries
- Collaborate with cross-functional teams to ensure seamless service delivery
- Implement and improve administrative workflows to enhance operational efficiency
Qualifications
- U.S. citizenship (mandatory for federal employment)
- Associate's degree or 60+ college credits in Business Administration or related field
- Minimum 2 years of administrative experience in a regulated environment
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Strong knowledge of federal records management and privacy protocols
- Exceptional written and verbal communication skills
- Ability to obtain and maintain a favorable background investigation
- Experience with government databases (e.g., VA systems) highly preferred