Job Description
Are you a detail-oriented professional seeking a rewarding career in public service? The U.S. Department of Veterans Affairs is seeking a dedicated Federal Administrative Specialist to join our Louisville Regional Office team. In this pivotal role, you will serve as the face of our agency, ensuring seamless operations, high-quality service delivery to veterans, and strict compliance with federal regulations.
Our team values integrity, dedication, and excellence. If you possess a strong background in administrative operations and a passion for serving the public, we want to hear from you.
Responsibilities
- Manage high-volume correspondence, inquiries, and case files with accuracy and speed.
- Ensure the integrity and confidentiality of sensitive veteran data and federal records.
- Assist in the processing of Freedom of Information Act (FOIA) requests and internal audits.
- Coordinate and schedule meetings, travel arrangements, and inter-agency communications.
- Develop and maintain comprehensive knowledge of VA policies, procedures, and benefit programs.
- Provide exceptional customer service to veterans, families, and the general public.
Qualifications
- Bachelor’s degree in Public Administration, Business, or a related field (or equivalent work experience).
- Minimum of 2-3 years of experience in federal or state administrative roles.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and government case management software.
- Strong understanding of federal regulations, privacy laws, and record-keeping standards.
- Excellent verbal and written communication skills with the ability to convey complex information clearly.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.