Job Description
Join the U.S. Social Security Administration's Milwaukee office as an Administrative Specialist in this urgent federal hiring initiative. We're seeking a dedicated professional to support critical citizen services with competitive federal benefits, including health insurance, retirement plans, and paid leave. Help deliver essential services to Wisconsin residents while advancing your career in public service.
Responsibilities
- Process and adjudicate Social Security claims with accuracy and timeliness
- Provide exceptional customer service via phone, email, and in-person inquiries
- Maintain confidential case records and documentation per federal protocols
- Collaborate with cross-functional teams to resolve complex beneficiary issues
- Generate reports and analytics to support operational efficiency
- Ensure compliance with federal regulations and SSA policies
- Train new staff on administrative procedures and systems
Qualifications
- U.S. citizenship required
- Minimum 2 years administrative experience in government or regulated industry
- Proficiency in Microsoft Office Suite and federal database systems
- Excellent communication skills (written and verbal)
- Ability to handle sensitive information with discretion
- Strong problem-solving and multitasking abilities
- Valid driver's license (for occasional travel to satellite offices)
- Pass federal background investigation