Job Description
Join the Social Security Administration's Portland office as a Federal Benefits Specialist and directly impact the lives of Oregonians. This full-time position offers competitive federal benefits, career advancement opportunities, and the chance to serve our community. You'll work in a collaborative environment supporting vulnerable populations with retirement, disability, and survivor benefits.
Responsibilities
- Process and adjudicate Social Security benefit applications with 99% accuracy
- Provide expert guidance to beneficiaries via phone, email, and in-person consultations
- Interpret complex federal regulations (Title II, Title XVI) and policy updates
- Maintain secure case records using SSA's electronic systems
- Collaborate with medical professionals for disability determinations
- Conduct outreach programs to underserved communities
- Train new staff on federal compliance procedures
Qualifications
- US citizenship and federal background clearance
- Bachelor's degree in Public Administration or related field
- 2+ years experience with federal benefits programs
- Proficiency in SSA claims processing systems (e.g., BWC, MAXIS)
- Advanced knowledge of HIPAA and federal privacy laws
- Exceptional communication skills in English and Spanish
- Ability to handle sensitive information with discretion