Job Description
Join a Stable Government Agency in Sacramento!
We are seeking a highly motivated Customer Service Representative to join our team. If you are looking for a career with government benefits, job security, and the peace of mind that comes with a weekly paycheck, this is the opportunity for you.
As a key member of our public-facing team, you will play a crucial role in assisting citizens with various administrative functions, ensuring compliance with state regulations, and providing top-tier support to our community.
Responsibilities
- Respond to Inquiries: Serve as the primary point of contact for citizens and businesses via phone, email, and in-person visits.
- Process Documentation: Accurately review, verify, and process applications, permits, and official records.
- Issue Resolution: Troubleshoot issues and escalate complex matters to senior management while maintaining a positive customer experience.
- Data Management: Maintain up-to-date digital and physical records in compliance with government data privacy standards.
- Interdepartmental Collaboration: Work closely with legal and compliance teams to ensure all processes adhere to state and federal guidelines.
Qualifications
- Education: High School Diploma or GED required; Associate's degree preferred.
- Experience: Minimum of 2 years of experience in customer service, public administration, or a related government field.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and government software systems.
- Communication: Exceptional verbal and written communication skills with the ability to convey complex information clearly.
- Adaptability: Ability to thrive in a fast-paced, high-volume environment with changing priorities.