Job Description
Join the Social Security Administration in Charlotte and build a rewarding career serving America's seniors and disabled citizens. We offer exceptional benefits including comprehensive health insurance, generous retirement plans, paid vacation/sick leave, tuition assistance, and work-life balance programs. As a key member of our federal team, you'll contribute directly to our mission while enjoying stability and professional growth in one of the nation's most vibrant cities.
Responsibilities
- Process and adjudicate complex federal retirement and disability claims with precision and compassion
- Provide expert guidance to claimants regarding Social Security benefits and eligibility requirements
- Maintain strict compliance with federal regulations and agency policies
- Collaborate with cross-functional teams to resolve claim discrepancies efficiently
- Utilize specialized case management software to document and track claim statuses
- Conduct outreach initiatives to educate the community on federal benefits programs
- Prepare detailed reports on claim trends and performance metrics
Qualifications
- Bachelor's degree in Public Administration, Social Work, or related field
- Minimum 2 years experience in benefits administration or customer service
- Proficiency in Microsoft Office Suite and case management systems
- Strong analytical skills with attention to detail and accuracy
- Ability to handle sensitive information with confidentiality and empathy
- U.S. citizenship and eligibility for federal background clearance
- Excellent communication skills (written and verbal)