Job Description
Are you seeking a stable career with the government sector and a schedule that fits your lifestyle? Fort Worth Federal Solutions is currently hiring a dedicated Federal Benefits Specialist for our weekend operations. In this role, you will play a critical part in assisting veterans and federal employees with their claims and inquiries, ensuring timely and accurate service delivery. If you are detail-oriented and looking for a position with competitive pay and no weekends during the week, we want to hear from you.
Why Join Us?
- Competitive hourly wage with overtime opportunities.
- Weekend schedule allows you to enjoy your weekdays free.
- Comprehensive health, dental, and vision insurance.
- Professional development and training opportunities.
- Supportive team environment focused on public service.
Responsibilities
- Review and process federal benefit applications and claims with a high degree of accuracy.
- Communicate with applicants via phone and email to resolve complex inquiries regarding eligibility and documentation.
- Enter data into federal systems while maintaining strict confidentiality and compliance with privacy regulations (e.g., FERPA, OPM guidelines).
- Assist in the organization and filing of physical and digital case files.
- Collaborate with team leads to identify process improvements for weekend operations.
- Conduct quality assurance checks on completed files to ensure adherence to federal standards.
Qualifications
- US Citizenship or Permanent Residency is required for federal roles.
- Previous experience in government, customer service, or administrative support is preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong attention to detail and the ability to multi-task in a fast-paced environment.
- Excellent written and verbal communication skills.
- Ability to work a rotating weekend schedule (Saturday and Sunday).