Job Description
Are you looking for a stable and rewarding career in the public sector? Phoenix Federal Solutions is currently seeking a dedicated Federal Benefits Specialist to join our team for our weekend operations in Phoenix, Arizona.
As a critical member of our weekend support team, you will play a vital role in assisting federal employees with their benefits claims and inquiries. This position offers a unique opportunity to work in a fast-paced, high-impact environment while enjoying the flexibility of a structured weekend schedule.
Why Join Us?
- Stability: Work for a leading federal contractor serving the government.
- Flexibility: Competitive weekend shift schedule.
- Growth: Clear pathways for career advancement within the federal sector.
Responsibilities
- Process and review federal benefits applications and claims with high accuracy.
- Provide exceptional customer service to federal employees via phone and email during weekend hours.
- Ensure strict compliance with federal regulations and agency protocols.
- Maintain accurate and confidential records in the designated database systems.
- Collaborate with the weekday support team to resolve complex beneficiary issues.
- Perform data entry and quality assurance checks on all incoming documentation.
Qualifications
- U.S. Citizenship is required for this position.
- High School Diploma or GED equivalent.
- Minimum of 1 year of experience in administrative support, customer service, or benefits processing.
- Strong attention to detail and the ability to handle sensitive information with discretion.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and efficiently during assigned weekend shifts.