Job Description
Are you seeking a stable career in public service with the flexibility of a weekend schedule? We are currently hiring a Federal Benefits Specialist for our Memphis, TN location. This is an excellent opportunity to work within the federal sector, providing critical support to government employees while enjoying a predictable work-life balance.
As a Federal Benefits Specialist, you will be the primary point of contact for resolving complex benefits inquiries, ensuring data accuracy, and maintaining strict adherence to federal regulations. We pride ourselves on a premium work environment that values professional growth and employee well-being.
Responsibilities
- Process and adjudicate federal employee benefits claims, including health insurance, retirement, and leave requests.
- Conduct thorough research to resolve complex eligibility issues and provide accurate information to federal stakeholders.
- Maintain precise records of all transactions and communications in the federal case management system.
- Collaborate with the HR team to ensure compliance with OPM (Office of Personnel Management) regulations and internal policies.
- Handle high-volume email and phone inquiries during weekend shifts with a focus on customer satisfaction and efficiency.
- Assist in the onboarding of new federal employees regarding their benefits enrollment.
Qualifications
- Must be a U.S. Citizen to meet federal security and hiring requirements.
- Minimum of 2 years of experience in customer service, benefits administration, or a related administrative role.
- Strong understanding of federal benefits programs (FEHB, FERS, TSP) is highly preferred.
- Excellent written and verbal communication skills with the ability to explain complex policies simply.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and federal case management software.
- Ability to work independently and accurately during weekend shifts.