Job Description
Join Our Weekend Team in New York City
We are currently seeking a dedicated and detail-oriented Federal Benefits Specialist to join our dynamic team in New York, NY. This is an excellent opportunity for professionals seeking a stable career within the federal sector with the flexibility of a weekend shift schedule. At Federal Operations Center NY, we are committed to excellence in public service and employee well-being.
Key Responsibilities
As a Federal Benefits Specialist, you will be the first point of contact for federal employees and veterans. Your role will involve processing sensitive information with the utmost accuracy and confidentiality.
- Provide exceptional customer service and support to federal employees during weekend shifts.
- Process incoming inquiries regarding federal benefits, retirement, and insurance claims.
- Review and verify documentation for compliance with federal regulations.
- Assist in the resolution of complex issues by escalating them appropriately to senior management.
- Maintain accurate records of all transactions and interactions within the database.
- Collaborate with cross-functional teams to improve service delivery and operational efficiency.
Qualifications
We are looking for candidates who possess a strong work ethic and a commitment to public service.
- United States Citizenship required for federal roles.
- Must be available to work alternating weekends (Saturday and Sunday) as scheduled.
- Minimum of 1-2 years of experience in customer service or administrative support.
- Proficiency in Microsoft Office Suite and federal record-keeping systems.
- Strong attention to detail and ability to handle sensitive data with discretion.
- Bilingual in Spanish is a plus but not required.
Why Apply?
Competitive salary and comprehensive federal benefits package, including health, dental, and vision insurance.