Job Description
We are currently seeking a detail-oriented and empathetic Federal Case Manager to join our dynamic team in El Paso, Texas. This is a unique opportunity to work within the federal sector, supporting vital community programs, while enjoying the financial flexibility of our daily pay model. If you are looking for a career that makes an impact and pays you for your hard work every single day, we want to hear from you.
Our company is committed to excellence in public service. We pride ourselves on a collaborative work environment where your contributions are valued and recognized immediately. As a Case Manager, you will be the bridge between federal resources and the community, ensuring that clients receive the support they need efficiently and effectively.
Responsibilities
- Case Intake & Processing: Receive, review, and accurately document incoming federal cases to ensure compliance with agency regulations and protocols.
- Client Advocacy: Conduct initial assessments to determine the needs of federal beneficiaries and connect them with appropriate resources and services.
- Documentation: Maintain precise, up-to-date records in our case management system, ensuring all federal reporting requirements are met.
- Communication: Serve as the primary point of contact for clients, providing clear instructions and updates regarding their case status.
- Compliance: Ensure all activities adhere to federal privacy laws, safety guidelines, and internal quality assurance standards.
- Collaboration: Work closely with federal partners and internal team members to resolve complex case issues efficiently.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree in Social Work, Criminal Justice, or a related field is preferred.
- Experience: Minimum of 2 years of experience in case management, customer service, or a federal support role.
- Skills: Strong organizational skills with the ability to manage multiple cases simultaneously under tight deadlines.
- Communication: Excellent verbal and written communication skills, with a focus on clarity and professionalism.
- Technical Proficiency: Must be proficient in Microsoft Office Suite and capable of learning new case management software quickly.
- Bilingual (Spanish/English): Bilingual candidates are highly encouraged to apply, given the diverse demographics of El Paso.