Job Description
Join the Social Security Administration's Chicago office as a Federal Claims Representative and make a direct impact on Americans' lives. We're seeking dedicated professionals to process retirement, disability, and survivor claims with precision and compassion. Enjoy exceptional benefits, competitive pay, and a mission-driven career in federal service.
Responsibilities
- Process and adjudicate Social Security claims with 99% accuracy
- Conduct client interviews to gather supporting documentation
- Analyze medical/vocational evidence for disability determinations
- Explain complex benefits to claimants in clear, accessible terms
- Collaborate with medical advisors and legal teams
- Maintain strict compliance with federal regulations
- Utilize SSA systems for case management and reporting
Qualifications
- Bachelor's degree in Social Sciences, Business, or related field
- Minimum 2 years experience in customer service or claims processing
- Strong analytical skills with attention to detail
- Ability to handle sensitive information with confidentiality
- Proficiency in Microsoft Office and database systems
- U.S. citizenship and clean background check
- Pass pre-employment civil service examination