Job Description
Join the Social Security Administration as a Federal Claims Representative in Chicago and directly impact the financial security of millions of Americans. This full-time position offers unparalleled job stability, comprehensive benefits, and the opportunity to serve your community while advancing your career in federal service. You'll work in a modern downtown office with competitive pay, retirement plans, and professional development opportunities.
Responsibilities
- Process and adjudicate Social Security retirement, disability, and survivor claims with precision
- Conduct interviews via phone and in-person to gather applicant information and verify documentation
- Apply complex federal regulations (Social Security Act) to determine benefit eligibility
- Maintain accurate claim records in federal systems while ensuring data privacy compliance
- Provide clear explanations of benefit decisions to applicants and representatives
- Collaborate with medical and vocational professionals to evaluate disability claims
- Stay updated on policy changes through continuous training programs
Qualifications
- U.S. citizenship required
- Bachelor's degree or 3 years of specialized experience in claims processing or customer service
- Proficiency in Microsoft Office Suite and data entry systems
- Strong analytical skills with attention to regulatory detail
- Excellent communication skills for explaining complex information
- Ability to handle sensitive personal information with confidentiality
- Experience with federal or state benefit programs preferred
- Ability to pass federal background investigation and credit check