Job Description
Join the Social Security Administration as a Federal Claims Representative in Chicago and become a vital part of America's social safety net. This full-time position offers the opportunity to serve the public while enjoying competitive federal benefits, career stability, and professional growth. You'll work in a dynamic environment dedicated to providing accurate, compassionate service to millions of Americans. As a federal employee, you'll contribute to programs that directly impact lives while receiving comprehensive health insurance, retirement benefits, and paid leave. This role requires U.S. citizenship and background clearance.
Responsibilities
- Process and adjudicate Social Security retirement, disability, and survivor claims with precision
- Conduct in-person and virtual interviews to gather claimant information and documentation
- Analyze complex medical and financial records to determine eligibility for federal benefits
- Explain federal regulations, policies, and appeal procedures to claimants and representatives
- Maintain accurate case records and documentation in federal systems
- Collaborate with legal teams and medical consultants on complex case reviews
- Ensure compliance with federal privacy laws (HIPAA, Privacy Act) and SSA protocols
Qualifications
- U.S. citizenship required (federal mandate)
- Bachelor's degree from accredited institution or 3 years relevant experience
- Proficiency in MS Office Suite and federal database systems
- Strong analytical skills for interpreting medical/legal documentation
- Excellent written/verbal communication in English
- Ability to handle sensitive information with discretion and empathy
- Experience in customer service or public administration preferred
- Must pass federal background investigation and drug screening