Job Description
Join the Social Security Administration in Baltimore as a Federal Claims Representative and start making an immediate impact! We're seeking dedicated professionals to serve the public with compassion and expertise. Enjoy competitive federal benefits, flexible work arrangements, and career advancement opportunities. This urgent opening requires immediate onboarding for qualified candidates ready to serve the community.
As a cornerstone of federal service, you'll handle sensitive Social Security claims with integrity while gaining unparalleled experience in public administration. Our Baltimore office offers modern facilities and a collaborative environment where your skills truly matter.
Responsibilities
- Process and adjudicate Social Security disability, retirement, and survivor claims with precision
- Conduct thorough interviews and investigations to determine claim eligibility
- Explain complex federal regulations and benefits to claimants clearly
- Maintain detailed case documentation in federal compliance systems
- Collaborate with medical professionals and legal representatives when needed
- Ensure all decisions adhere to SSA policies and federal regulations
- Provide exceptional customer service during high-stakes claim situations
Qualifications
- Bachelor's degree in public administration, social work, or related field
- Minimum 2 years customer service experience with complex case handling
- Proficiency in federal benefit systems and compliance protocols
- Strong analytical skills for interpreting medical/legal documentation
- Ability to maintain confidentiality and handle sensitive information
- U.S. citizenship and eligibility for federal security clearance
- Excellent communication skills with diverse populations