Job Description
Join the Social Security Administration's Chicago office as a Federal Claims Specialist and directly impact the lives of Illinois residents. This premier opportunity offers competitive benefits, career advancement, and the chance to serve your community while working in a dynamic downtown environment. As a key member of our federal team, you'll process complex benefit claims with precision and compassion, ensuring eligible citizens receive the support they deserve. Enjoy a stable career path with comprehensive health insurance, retirement plans, and paid time off.
Responsibilities
- Evaluate and process Social Security disability and retirement claims with strict adherence to federal regulations
- Conduct interviews and gather medical documentation to determine claim eligibility
- Explain benefit programs and eligibility requirements to claimants and their families
- Maintain accurate digital records using SSA's proprietary systems
- Collaborate with medical professionals and legal representatives on complex cases
- Prepare detailed decision documents and correspondence for claimants
- Stay updated on federal policy changes and procedural updates
Qualifications
- Bachelor's degree in Social Work, Public Administration, or related field (or equivalent experience)
- Minimum 2 years in claims processing, social services, or customer service
- Proficiency with Microsoft Office Suite and federal database systems
- Strong analytical skills with attention to detail and accuracy
- Excellent written and verbal communication abilities
- Ability to handle sensitive information with confidentiality and empathy
- U.S. citizenship and ability to pass federal background investigation