Job Description
Are you looking for a stable, high-impact career within the federal sector? Apex Federal Solutions is seeking dedicated professionals to join our elite team of Federal Customer Service Representatives in Columbus, Ohio. This is a unique opportunity to serve the public while enjoying a structured, predictable weekend schedule.
We pride ourselves on delivering exceptional service to federal agencies, and our Columbus hub plays a critical role in our operations. If you are detail-oriented, customer-focused, and seeking a role with competitive benefits and government stability, we want to hear from you.
Why Join Us?
- Impactful Work: Directly assist citizens with federal inquiries and services.
- Stable Schedule: Full-time hours with dedicated weekend shifts (Saturday/Sunday).
- Competitive Compensation: Earn between $22.00 and $28.00 per hour.
- Comprehensive Benefits: Medical, dental, vision, 401(k) matching, and paid time off.
Responsibilities
- Handle High-Volume Inquiries: Respond to a high volume of phone calls and emails from citizens regarding federal programs, applications, and status updates.
- Resolve Complex Issues: Investigate and resolve customer complaints or discrepancies with precision and empathy.
- Ensure Data Accuracy: Maintain strict compliance with federal data privacy standards while entering and updating customer information into secure databases.
- Team Collaboration: Partner with supervisors and fellow representatives to optimize workflow and service delivery during weekend operations.
- Adherence to Protocols: Follow all federal regulations, agency policies, and call center scripting guidelines strictly.
- Documentation: Thoroughly document all interactions and resolutions for quality assurance and audit purposes.
Qualifications
- U.S. Citizenship: Must be a U.S. Citizen to meet federal government security clearance requirements.
- Weekend Availability: Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Communication Skills: Excellent verbal and written communication skills with the ability to convey complex information clearly.
- Experience: Minimum of 1-2 years of customer service or call center experience preferred.
- Computer Proficiency: Must be comfortable navigating multiple software applications and CRM systems quickly.
- Professionalism: Ability to maintain composure and professionalism in high-pressure, high-volume environments.