Job Description
Join the Department of Veterans Affairs for a stable federal career with weekend remote flexibility. We're seeking dedicated Customer Service Specialists to support veterans and their families while enjoying competitive benefits, retirement plans, and work-life balance. This Austin-based role combines federal stability with modern remote work options, offering long-term career growth in a mission-driven environment.
Why Join Us?
- Comprehensive federal benefits package (health, dental, vision)
- Generous retirement plans (TSP/FERS)
- Student loan forgiveness eligibility
- Professional development opportunities
- Work-life balance with weekend scheduling
Responsibilities
- Provide accurate information on VA benefits, claims, and services
- Process veteran applications and documentation securely
- Resolve inquiries via phone, email, and virtual channels
- Maintain strict confidentiality of veteran data
- Collaborate with regional VA offices for case resolution
- Document all interactions in federal systems
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- US citizenship required
- Minimum 2 years customer service experience
- Proficiency with Microsoft Office Suite
- Ability to work independently in remote setting
- Clear background investigation and fingerprinting
- Basic knowledge of VA benefits preferred
- Strong communication and problem-solving skills
- Flexibility for weekend shifts (6AM-2PM CT)