Job Description
Are you seeking a stable career in the Federal sector? Apex Federal Solutions is currently looking for a dedicated IT Support Specialist to join our growing team in Austin, Texas. We specialize in providing critical technology infrastructure to federal agencies, offering a secure environment where your skills make a direct impact.
In this role, you will act as a key point of contact for federal employees, ensuring seamless technology operations and compliance with strict government standards. We are committed to employee growth, offering comprehensive benefits and a clear path for professional advancement.
Why Apply?
- Stable, long-term employment with a leading federal contractor.
- Competitive salary and comprehensive health benefits package.
- Opportunity to work on mission-critical projects for the U.S. Government.
- Modern work environment with a focus on work-life balance.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for federal government networks and hardware.
- Monitor system performance and ensure 99.9% uptime for critical applications.
- Manage and maintain IT assets, including inventory tracking and procurement.
- Ensure strict compliance with federal cybersecurity protocols and policies.
- Collaborate with cross-functional teams to implement software updates and security patches.
- Document technical issues and resolutions in the IT Service Management system.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Active Secret Security Clearance or the ability to obtain one.
- 3+ years of experience in IT support, networking, or systems administration.
- Familiarity with federal government IT frameworks and compliance standards (e.g., FISMA, NIST).
- Strong problem-solving skills and the ability to communicate technical concepts to non-technical staff.
- Proficiency in Windows Server, Active Directory, and Office 365.