Job Description
We are seeking a dedicated Federal IT Specialist to join our growing team in Baltimore, MD. This is an incredible opportunity to work with the Federal Government, offering competitive salaries, excellent benefits, and the stability that comes with public service employment. We prioritize our employees and offer daily pay options for eligible candidates.
As a key member of our technical team, you will play a vital role in maintaining the integrity of federal data systems and ensuring seamless operations for our clients.
Responsibilities
- Install, configure, and troubleshoot computer hardware and software for federal personnel.
- Manage federal data systems and ensure 100% uptime and data security compliance.
- Provide Tier 2 technical support via phone, email, and on-site visits.
- Maintain strict adherence to federal security protocols and regulatory standards.
- Assist in the migration and management of legacy systems to modern cloud platforms.
- Document technical issues and resolutions in the centralized ticketing system.
Qualifications
- High school diploma or GED equivalent (Associate’s degree in IT or related field preferred).
- Minimum of 2 years of experience in IT support, technical help desk, or federal administration.
- Must be a U.S. Citizen and eligible for a Public Trust clearance.
- Strong knowledge of Microsoft Office Suite, Windows OS, and basic networking concepts.
- Excellent problem-solving skills and the ability to communicate complex technical information clearly.