Job Description
We are seeking a highly skilled IT Support Specialist to join our dedicated team supporting federal government clients. This is an immediate hire position with a fully remote work arrangement, allowing you to contribute to critical national security infrastructure from your home office in Milwaukee, WI.
Role Overview
In this role, you will ensure the reliability, security, and performance of our federal IT systems. You will work closely with government stakeholders to implement technical solutions that meet strict compliance standards while delivering exceptional user support.
Key Benefits
- Immediate Start: Onboarding begins immediately upon offer acceptance.
- Remote Flexibility: Work 100% from home with a stable internet stipend.
- Competitive Compensation: Annual salary range of $70k-$90k.
- Full Benefits: Health, dental, vision, and 401(k) matching.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for federal government applications and hardware.
- Configure, maintain, and troubleshoot servers, workstations, and network infrastructure.
- Ensure strict adherence to federal cybersecurity compliance standards, including NIST 800-53 and FedRAMP.
- Monitor system performance and implement proactive maintenance schedules to prevent downtime.
- Collaborate with cross-functional teams to document technical processes and update knowledge bases.
- Assist in the deployment of new software and hardware updates for agency personnel.
Qualifications
- Active Secret Security Clearance (or ability to obtain one within 18 months).
- Minimum of 3 years of experience in IT support within federal, state, or local government environments.
- Strong proficiency in Windows Server, Active Directory, and Microsoft Office 365.
- Deep understanding of VPNs, firewalls, network security protocols, and remote access technologies.
- Excellent verbal and written communication skills for interacting with diverse stakeholders.
- Ability to obtain a Public Trust clearance (if not already holding one).