Job Description
Are you an experienced IT professional seeking a flexible schedule that fits your lifestyle? Nashville GovTech Solutions is looking for a highly skilled Federal IT Specialist to join our remote team based in Nashville, TN. In this role, you will play a critical part in maintaining the operational integrity of federal agency systems during our weekend shifts. You will ensure 24/7 system availability and security compliance while enjoying the autonomy of a remote work environment.
As a key member of our technical support team, you will bridge the gap between on-call support and the core operations team, ensuring seamless transitions and rapid resolution of complex technical issues.
Responsibilities
- Provide Tier 2 and Tier 3 technical support and troubleshooting for federal hardware, software, and network infrastructure during weekend hours.
- Monitor system alerts and performance metrics to proactively identify and resolve potential outages before they impact operations.
- Manage and resolve escalated service tickets (ITIL framework) with a focus on SLA adherence and customer satisfaction.
- Perform critical security patching, updates, and backups to ensure federal compliance and system stability.
- Collaborate with the on-call team during shift handoffs to ensure continuity of service for federal clients.
- Document technical issues, resolutions, and incident reports accurately in the ticketing system.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent years of experience in a federal environment.
- Minimum of 5 years of experience in IT support, helpdesk, or systems administration.
- Strong working knowledge of Windows Server, Active Directory, Microsoft 365, and network protocols.
- Ability to work independently and efficiently during weekend shifts with minimal supervision.
- Excellent verbal and written communication skills for documenting technical procedures.
- Experience with federal security protocols (e.g., FISMA, CUI) is a plus.