Job Description
Are you a dedicated IT professional looking to make a tangible impact in the public sector without the commitment of a full-time schedule? SecureTech Solutions is seeking a skilled Federal IT Support Specialist to join our team in Indianapolis, IN. We specialize in providing top-tier technology infrastructure for federal government contracts, and we are looking for a part-time expert to maintain our high standards of service and security compliance.
In this role, you will provide critical technical assistance to federal clients, ensuring system reliability and data security in a fast-paced environment. If you possess a strong understanding of federal regulations, excellent troubleshooting skills, and a desire to serve the nation, we want to hear from you.
Responsibilities
- Provide tier-2 technical support and troubleshooting for hardware, software, and network infrastructure related to federal contracts.
- Assist in the configuration and deployment of secure workstations and mobile devices for government personnel.
- Monitor system performance and security logs to identify potential vulnerabilities or outages.
- Collaborate with the team to ensure compliance with Federal Information Processing Standards (FIPS) and agency-specific security policies.
- Maintain accurate documentation of all support tickets, configurations, and incident reports.
- Conduct routine system checks and backups to ensure business continuity for federal clients.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in IT support or helpdesk environments, ideally within a government or federal contracting setting.
- Valid CompTIA A+ or Network+ certification is highly desirable.
- Familiarity with federal security protocols, CUI (Controlled Unclassified Information), and NIST standards.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Ability to work a flexible part-time schedule, including occasional evenings or weekends as required by contract needs.