Job Description
We are looking for a detail-oriented Federal IT Support Specialist to join our Raleigh-based team. This part-time position offers an excellent opportunity to contribute to critical government operations while enjoying a flexible schedule. You will be the first point of contact for technical assistance, ensuring our federal employees have the tools they need to succeed.
Why Join Us?
- Competitive hourly wage with comprehensive benefits.
- Flexible part-time schedule tailored to your availability.
- Opportunity to work on impactful federal projects.
- Professional development and career growth within the public sector.
Apply today to start your journey with a leading federal contractor.
Responsibilities
- Provide tier-one and tier-two technical support to federal employees regarding hardware, software, and network issues.
- Install, configure, and troubleshoot desktop computers, printers, and mobile devices.
- Maintain accurate records of IT incidents and resolutions in federal tracking systems.
- Assist in the deployment of new hardware and software updates across the office.
- Ensure strict compliance with federal security protocols and IT policies.
- Collaborate with the IT management team to improve system performance and user satisfaction.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or a related field is a plus.
- 1-2 years of experience in IT support, help desk, or administrative roles.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent problem-solving skills and the ability to prioritize multiple tasks.
- Ability to pass a federal background check and security clearance evaluation.
- Strong communication skills, both written and verbal.