Job Description
Are you seeking a rewarding career that offers flexibility and the chance to make a meaningful difference in your community? The State of Florida is currently accepting applications for a Part-Time IT Support Specialist. This is an exceptional opportunity to join a resilient organization dedicated to public service while enjoying a work-life balance that fits your schedule.
As a part-time employee, you will play a crucial role in maintaining the technological infrastructure that supports state operations. We offer competitive compensation, comprehensive training, and a collaborative environment where your skills are valued. If you are detail-oriented and eager to contribute to a stable government institution, we encourage you to apply today.
Responsibilities
- Troubleshoot and Resolve: Provide efficient technical support for hardware, software, and network issues for state employees.
- System Maintenance: Perform routine inspections of computer equipment and manage software updates to ensure system security.
- Customer Assistance: Deliver exceptional customer service by responding to helpdesk tickets and resolving inquiries via phone and email.
- Inventory Management: Monitor office supply levels and maintain accurate records of all IT assets and service logs.
- Documentation: Update and maintain departmental documentation regarding troubleshooting procedures and technical specifications.
- Collaboration: Work closely with full-time IT staff to implement new technologies and support agency-wide initiatives.
Qualifications
- Education: High School Diploma or GED required; Associate degree in Information Technology or related field preferred.
- Experience: Proven experience in a technical support or administrative role within a government or corporate setting.
- Technical Skills: Proficient in Microsoft Office Suite and a solid understanding of Windows operating systems.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical staff.
- Availability: Must be available to work a part-time schedule, including potential evening or weekend shifts as needed.
- Background: Must pass a standard background check and possess the legal right to work in the United States.