Job Description
Join a Leading Government Contractor in San Antonio
Are you an experienced IT professional seeking a stable career with the flexibility of remote work? Apex Government Solutions is actively hiring a Federal IT Support Specialist to join our team supporting critical federal infrastructure. This position is specifically designed for those seeking night shift opportunities, allowing you to enjoy daytime flexibility while contributing to essential government operations.
As a key member of our technical support team, you will ensure the reliability and security of federal networks and systems. We offer competitive pay, comprehensive benefits, and a culture that values professional growth and work-life balance.
Why Apply?
- Remote Flexibility: Work from the comfort of your home in the San Antonio area.
- Night Shift Schedule: 10:00 PM - 6:00 AM (or similar) with no commute during rush hours.
- Government Stability: Work with a top-tier contractor supporting federal agencies.
- Benefits Package: Medical, dental, vision, 401(k), and paid time off.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support for federal government applications and hardware.
- Monitor system performance and troubleshoot network issues during night operations.
- Manage and resolve incoming help desk tickets within established Service Level Agreements (SLAs).
- Ensure strict compliance with federal security protocols, ITIL standards, and best practices.
- Perform regular system backups, patch management, and hardware maintenance.
- Document technical procedures and update knowledge bases for the support team.
- Collaborate with system administrators to improve overall IT infrastructure resilience.
Qualifications:
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Minimum of 2-4 years of experience in IT support, help desk, or system administration.
- Must be available to work the night shift (10:00 PM - 6:00 AM).
- Strong knowledge of Microsoft Windows Server, Active Directory, and networking fundamentals.
- Experience with ticketing systems (e.g., ServiceNow) is highly desirable.
- Excellent verbal and written communication skills for remote client interaction.
- Ability to obtain a Public Trust clearance is a plus.
Responsibilities
- Provide Tier 2/3 technical support for federal government systems.
- Monitor and maintain network infrastructure during night operations.
- Manage and resolve help desk tickets efficiently.
- Ensure compliance with federal security protocols and ITIL standards.
- Perform system backups and patch management.
- Collaborate with cross-functional teams to improve IT workflows.
Qualifications
- High school diploma or GED; Associate degree preferred.
- 2+ years of experience in IT support or network administration.
- Must be available to work the night shift (e.g., 10 PM - 6 AM).
- Strong knowledge of Windows Server and Active Directory.
- Excellent communication skills and customer service attitude.
- Ability to obtain a Public Trust clearance is a plus.