Job Description
Are you ready for a rewarding career with excellent benefits? Midwest Federal Solutions is seeking a detail-oriented IT Support Specialist to join our growing team in Wichita, KS. This is a unique opportunity to work with federal clients while enjoying the flexibility of a remote-first environment. We pride ourselves on offering competitive weekly pay and a comprehensive benefits package designed to support your work-life balance.
In this role, you will serve as the first line of defense for our federal clients, ensuring seamless technology operations and compliance with strict government standards. If you are looking for stability, growth, and a chance to make a tangible impact, apply today.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues for federal employees.
- Manage and maintain user accounts, permissions, and access control systems in compliance with federal security regulations.
- Configure and troubleshoot remote access tools (VPN, VPN-aaS, etc.) to support a distributed workforce.
- Monitor system performance and security logs to identify potential vulnerabilities or outages.
- Collaborate with the development team to implement and document IT processes and standard operating procedures (SOPs).
- Conduct regular hardware and software inventory audits to ensure accurate asset tracking.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent military experience).
- Minimum of 3 years of experience in IT support, preferably within a federal or government contracting environment.
- Experience with Remote Desktop Services, VPN technologies, and Microsoft Office 365.
- Knowledge of federal IT security standards (e.g., NIST, FISMA) is highly preferred.
- Strong problem-solving skills with the ability to communicate complex technical concepts to non-technical stakeholders.
- Must be a U.S. Citizen eligible for a Public Trust clearance.