Job Description
Are you seeking a stable, mission-driven career with excellent benefits? US Army Garrison (Ft. Carson) is looking for a detail-oriented IT Support Specialist to join our dedicated team in Colorado Springs, CO.
We offer more than just a paycheck. As a government employee, you will enjoy comprehensive health coverage, a generous retirement plan, and the satisfaction of serving your country. If you have a passion for technology and a desire to work in a secure, professional environment, we want to hear from you.
Why Join Us?
- Mission Impact: Play a crucial role in supporting military operations and personnel.
- Stability: Enjoy the job security and benefits associated with federal employment.
- Growth: Access ongoing training and professional development opportunities.
Take the next step in your career by applying for this vital position today.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and security access within the Active Directory environment.
- Respond to help desk tickets and service requests in a timely and professional manner.
- Collaborate with network administrators to ensure system reliability and uptime.
- Maintain accurate documentation of incidents, resolutions, and software inventory.
- Assist in the deployment of new IT infrastructure and technology upgrades.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 3 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Experience with troubleshooting hardware peripherals and network connectivity issues.
- Familiarity with ticketing systems (e.g., ServiceNow, Remedy) is a plus.
- Ability to obtain and maintain a Department of Defense (DoD) security clearance.
- Excellent communication skills and a customer-service oriented mindset.