Job Description
Are you a technical expert seeking stability and the unique schedule of a weekend shift? Sacramento Federal Operations Center is currently recruiting a skilled Federal IT Support Specialist to join our dedicated team. We offer a competitive salary, comprehensive benefits, and the opportunity to serve the public sector with a modern, hybrid work culture.
In this role, you will be the critical technical bridge for federal agencies during off-hours, ensuring business continuity and system integrity. If you thrive in a mission-critical environment and value the work-life balance that weekend shifts provide, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for federal employees, including hardware, software, and network connectivity issues.
- Monitor and maintain critical federal systems, servers, and databases during the weekend shift to ensure maximum uptime and security.
- Perform routine security patching and compliance checks in adherence to NIST and FedRAMP standards.
- Document all technical incidents, resolutions, and system changes in the Service Desk Knowledge Base.
- Collaborate with the core IT team during handover periods to ensure seamless transition of support tickets.
- Assist in the deployment and configuration of new workstations and peripherals for incoming federal personnel.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field; or equivalent military/technical experience.
- Eligibility to obtain and maintain a government security clearance (Secret or Top Secret).
- Strong understanding of federal IT security protocols, including HIPAA and FedRAMP compliance.
- Proven experience in IT support, helpdesk, or systems administration.
- Reliable availability to work rotating weekend shifts (Saturday/Sunday) and holidays as required.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.