Job Description
Join the Public Service Team in Cleveland, OH!
Are you seeking a stable career with a prestigious government organization? The City of Cleveland Department of Human Services is currently hiring a Government Benefits Specialist for our weekend shift team. If you have excellent communication skills and a passion for helping the community, we want to hear from you.
Enjoy the stability of government employment with competitive benefits, paid time off, and a meaningful impact on the lives of Clevelander's every weekend.
Responsibilities
- Process and review applications for public assistance programs (e.g., SNAP, Medicaid, TANF) accurately and efficiently.
- Provide exceptional customer service to residents via phone and in-person during weekend hours.
- Research and resolve complex inquiries regarding eligibility and benefit calculations.
- Maintain strict confidentiality and data integrity of all government records.
- Collaborate with team leads to ensure weekend operations run smoothly and meet performance metrics.
- Assist in updating client files and submitting required documentation to state agencies.
Qualifications
- High School Diploma or GED required; Associate’s degree or Bachelor’s degree in Public Administration or Social Work preferred.
- Minimum of 1-2 years of experience in customer service, administrative support, or government processing.
- Must be available to work full-time hours including Saturdays and Sundays.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Ability to pass a background check and drug screening.