Job Description
Join the Public Sector and Secure Your Future
We are seeking a dedicated Government IT Support Specialist to join our team in San Francisco. This is a stable career opportunity with immediate hire potential. We offer competitive benefits, job security, and the chance to make a tangible impact on our community's digital infrastructure.
Why Apply?
- Job Security: Work for a stable government agency.
- Immediate Start: Don't wait – this role is ready for you now.
- Location: Conveniently located in San Francisco, CA.
Are you ready to transition into a secure, rewarding career in public service? Apply today!
Responsibilities
- Provide Tier 2 and Tier 3 technical support to City employees and residents.
- Install, configure, troubleshoot, and maintain computer hardware, software, and peripherals.
- Manage and troubleshoot network connectivity and hardware issues.
- Respond to help desk tickets and service requests in a timely and professional manner.
- Collaborate with other IT teams to ensure seamless service delivery.
- Maintain accurate records of incidents and resolutions in the ticketing system.
Qualifications
- High School Diploma or equivalent (Associate's degree in IT or related field preferred).
- Minimum of 2 years of experience in IT support or a related technical field.
- Experience with Microsoft Windows, Active Directory, and Office 365.
- Strong problem-solving skills and ability to communicate technical concepts to non-technical users.
- Ability to work in a fast-paced, government environment.
- U.S. Citizenship required for government clearance purposes.