Job Description
Are you ready to start a stable, meaningful career in public service? We are currently hiring immediately for a DMV Customer Service Representative to join our dynamic team in Stockton, California.
In this pivotal role, you will serve as the face of our agency, assisting the community with essential driver services, vehicle registrations, and administrative transactions. We pride ourselves on delivering exceptional service and are looking for individuals who are patient, detail-oriented, and eager to make a difference.
Why Join Us?
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision benefits.
- Stable government employment with a clear career path.
- Modern work environment with state-of-the-art technology.
Responsibilities
- Greet customers warmly and guide them through the service process efficiently, including license renewals, vehicle titles, and address changes.
- Answer incoming phone calls and walk-in inquiries regarding DMV policies, wait times, and appointment scheduling.
- Process transactions accurately using DMV computer systems and scanning equipment.
- Resolve customer complaints and complex issues with patience, professionalism, and diplomacy.
- Maintain accurate records of all transactions and ensure compliance with state regulations.
- Collaborate with team members to ensure a smooth workflow and high customer satisfaction ratings.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of customer service or administrative experience in a high-volume environment.
- Strong verbal and written communication skills with the ability to explain technical procedures clearly.
- Proficient in Microsoft Office Suite and basic data entry.
- Ability to multitask, prioritize tasks, and work efficiently under pressure.
- Must possess a valid driver’s license and a clean driving record.
- Bilingual (Spanish) is a significant plus.