Job Description
Are you a people-person looking for a rewarding career in public service? The City of Oakland is seeking a dedicated DMV Customer Service Representative to join our front-line team. This is an Immediate Hire position with a focus on providing exceptional service to the community while processing vehicle registrations, driver's licenses, and other vital DMV services. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you.
As a key member of our team, you will play a crucial role in ensuring that Oakland residents receive the assistance they need efficiently and courteously. We offer a comprehensive benefits package and a supportive work environment.
As a key member of our team, you will play a crucial role in ensuring that Oakland residents receive the assistance they need efficiently and courteously. We offer a comprehensive benefits package and a supportive work environment.
Responsibilities
- Greet and assist customers with a professional and welcoming demeanor at the service counter.
- Process DMV transactions, including license renewals, vehicle registrations, and title transfers.
- Answer high-volume phone inquiries regarding DMV policies, wait times, and procedural requirements.
- Maintain accurate and confidential customer records in the departmental database and filing systems.
- Resolve complex customer issues and escalate complaints to supervisors when necessary to ensure satisfaction.
- Ensure strict compliance with all state and local government regulations, privacy laws, and safety protocols.
- Assist in training new staff members on DMV software and service procedures.
Qualifications
- High school diploma or equivalent required; Associate's degree or higher in a related field is preferred.
- Previous experience in customer service, call centers, or government operations is highly desirable.
- Basic computer proficiency and high-speed data entry skills.
- Strong verbal and written communication skills with the ability to explain complex information clearly.
- Ability to work flexible hours, including weekends or occasional overtime during peak seasons.
- Valid California driver's license is a plus.