Job Description
Are you a tech-savvy professional looking for a stable and impactful career? The Texas Health and Human Services (HHSC) is seeking a Information Technology Specialist to join our dynamic team in El Paso. In this pivotal role, you will be the bridge between complex technology and critical healthcare services, ensuring our systems are robust, secure, and efficient.
Why Work With Us?
- State Benefits: Comprehensive health, dental, and vision insurance.
- Retirement Security: Participation in the Teacher Retirement System of Texas (TRS) with employer matching.
- Paid Time Off: Generous vacation, sick leave, and holidays.
- Professional Growth: Continuous learning opportunities and career advancement paths within state government.
We are committed to diversity and inclusion. We encourage applications from individuals of all backgrounds to help us build a representative workforce.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network infrastructure.
- Manage user accounts, permissions, and Active Directory security policies.
- Perform system maintenance, patch management, and data backups to ensure business continuity.
- Collaborate with cross-functional teams to implement and integrate new software solutions.
- Document technical procedures and maintain a comprehensive knowledge base for end-users.
- Monitor system performance and respond to critical alerts to minimize downtime.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience).
- Minimum of 3 years of professional experience in IT support, help desk, or systems administration.
- Strong proficiency in Windows Server, Active Directory, and Microsoft Office 365.
- Familiarity with Help Desk ticketing systems (e.g., ServiceNow, Remedy) is highly preferred.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Certifications such as CompTIA A+, Network+, or Security+ are a plus.