Job Description
Join the Heart of Memphis: Urgently Hiring IT Professionals!
Shelby County Government is seeking a highly skilled and motivated IT Support Specialist to join our dynamic technology team. If you are passionate about solving complex technical problems and want to make a tangible impact on your community, we want to hear from you. This is a critical role requiring a detail-oriented professional to maintain the integrity of our county-wide systems.
In this position, you will be the bridge between our technology infrastructure and the vital public services it supports. We offer a competitive salary, comprehensive benefits package, and the opportunity to work in a fast-paced, mission-driven environment.
Why Join Shelby County?
- Competitive salary and benefits.
- Opportunity to work on large-scale government projects.
- Professional development and growth opportunities.
Responsibilities
- Provide tier 2 and tier 3 technical support to county employees, resolving hardware, software, and network issues efficiently.
- Manage and maintain local area networks (LAN) and wide area networks (WAN) to ensure optimal performance and security.
- Install, configure, and troubleshoot operating systems (Windows, Linux) and office productivity software.
- Monitor system logs and perform routine maintenance to prevent downtime and security breaches.
- Assist in the deployment of new hardware and software updates across county departments.
- Collaborate with vendors and IT leadership to upgrade legacy systems.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field; Bachelor's degree preferred.
- Minimum of 2-3 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of TCP/IP, DNS, DHCP, and Active Directory.
- Proficiency with remote desktop tools and virtualization software.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical staff.
- Ability to work independently and meet strict deadlines in a government setting.