Job Description
Are you ready to serve your community with cutting-edge technology?
The State of Arizona is actively hiring for a IT Support Specialist position based in Mesa, AZ. We are seeking highly motivated individuals to join our mission-driven team, ensuring state employees have the tools and support they need to succeed. This is an immediate opening with competitive benefits and a stable career path.
Join us in building a resilient digital infrastructure for the state of Arizona.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network infrastructure issues.
- Manage and maintain end-user workstations, printers, and mobile devices across multiple locations.
- Install, configure, and troubleshoot Windows and macOS operating systems and enterprise applications.
- Respond to incoming help desk tickets and service requests in a timely and professional manner.
- Collaborate with vendors and internal teams to resolve complex technical problems.
- Conduct user training sessions and create technical documentation.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- Minimum of 2 years of experience in IT support, help desk, or a related technical role.
- CompTIA A+ certification is highly desirable.
- Strong knowledge of Active Directory, Microsoft Office 365, and network protocols.
- Excellent verbal and written communication skills.
- Ability to pass a background investigation and drug screen.