Job Description
We are seeking a highly skilled and dedicated IT Support Specialist to join our dynamic team supporting a prestigious Federal Government client in Washington, DC. This is an exceptional opportunity for a technical professional to make a tangible impact on national operations while enjoying the stability of a government contract.
Why You Should Apply:
- Weekly Pay: Experience the satisfaction of getting paid every week for your hard work.
- Government Contract: Work with cutting-edge technology in a secure federal environment.
- Premium Benefits: Comprehensive health insurance, 401(k) matching, and generous paid time off.
As part of our team, you will ensure the seamless operation of IT infrastructure for government personnel, providing top-tier technical assistance and maintaining high standards of data security.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to federal employees via phone, email, and remote desktop tools.
- Diagnose and resolve complex hardware, software, and network connectivity issues in a timely manner.
- Administer and manage Active Directory accounts, ensuring strict compliance with federal security protocols.
- Perform regular system maintenance, software updates, and patch management.
- Document all technical incidents and resolutions in the Service Desk ticketing system (e.g., ServiceNow).
- Collaborate with senior engineers to implement IT best practices and improve user experience.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (or equivalent military experience).
- Minimum of 3 years of experience in IT support, Help Desk, or Systems Administration.
- Strong working knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote troubleshooting tools (e.g., TeamViewer, LogMeIn).
- Ability to obtain and maintain a Public Trust Clearance (or Interim Clearance).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.